General Terms

All products sold by Botanica U.S.A., Inc. are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Botanica U.S.A., Inc. within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Botanica U.S.A., Inc. acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Botanica U.S.A., Inc. Return Merchandise Authorization (RMA) Policy

• All order changes or cancellations should be reported prior to shipping and by phone on 1-555-555-5555. Email is not accepted.

• Brand name items may be returned for a replacement or a complete refund within 30 days.
  

• All returned products may be subject to quality, operation, and/or performance tests by Botanica U.S.A., Inc. testing facility or by a third party authorized by Botanica U.S.A., Inc.. Upon the explained test(s) results, nondefective generic items may be subject to a 15% restocking fee.

• Botanica U.S.A., Inc. reserves the right to replace defective products or to issue a refund if Botanica U.S.A., Inc. sees more fit.

• All refunds after 30 Days from the time item is received will be of the original value or the current market price, whichever is less.

• There will be no refund for shipping under any circumstances.

• Within thirty (30) days, we will replace, at our sole discretion, any product that is deemed defective.
  

• All returns require prior authorization and must be returned in the original packing and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (555-555-5555), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: conditions resulting from consumer mishandling such as misuse, abuse, accident, or alteration; products which have had the serial number removed or made illegible; products given to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Botanica U.S.A., Inc. shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Back-order Policy

If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Botanica U.S.A., Inc. will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to harriet@botanicirelandusa and we will change it for you.